Warranty Policy

 

Rayderma seeks to elevate and simplify your daily journey for personal wellness and beauty, offering thoughtfully designed products that blend ease and reliability. Because we believe in the quality of our products, every purchase comes with a trusted Rayderma warranty for added peace of mind. Please read this Rayderma Warranty Policy (“Warranty Policy”) as it sets forth the rights and responsibilities between Rayderma and you, the Customer, concerning the product(s) you have purchased from us.

Warranty Periods

Rayderma devices: three (3) years from the original delivery date (“Warranty Period”).

Attachments and accessories (removable components, cables, and storage bags): ninety (90) days.

Coverage

This Warranty Policy covers defects in materials or workmanship that arise during normal household use, provided the product has been maintained as instructed in the user manual or on our website. Coverage applies only to the original owner and the original product and is not transferable.

Exclusions from Coverage

This Warranty Policy coverage does not extend to:

  • Products used for commercial or rental purposes;
  • Damage caused by misuse, abuse, intention, negligence, accidents, liquid contact, or improper maintenance or omitted maintenance;
  • Normal cosmetic wear due to aging (scratches, scuffs) that does not affect function;
  • Products tampered with, repaired, or modified by anyone other than Rayderma or its authorized service providers;
  • Loss of parts or accessories (e.g. remote control);
  • Incidental or consequential losses (please see the Limitation of Liability and Disclaimer of Other Warranties below); and
  • Products whose serial number is removed or defaced.

Claim Process

Email us at service@rayderma.com within the Warranty Period to initiate a claim. You must include proof of purchase and clear photos and/or videos of the damaged item. After approval, we will send a confirmation email and a prepaid shipping label. Returns shipped without this confirmation email or outside these guidelines may be declined. Please mail the package within 14 business days of receiving the label; after that window the authorization will expire and a new request, still within the Warranty Period, will be required.

If a defect is confirmed during the Warranty Period, Rayderma will, at its sole discretion (a) repair the unit, (b) replace the faulty part(s), or (c) replace the product with a new equivalent unit of equal or greater value. When option (c) is applied, the coverage of the replacement unit is the greater of (a) six (6) months following the receipt date of the replacement unit or (b) the remainder of the original warranty. Rayderma will cover the shipping fees back to you of the functional unit.

You must keep all proof of purchase and warranty documentation in a safe place for future reference.

Limitation of Liability

Except for the repair or replacement remedies mentioned above, Rayderma shall not be liable for any direct, indirect, special, incidental, or consequential losses, such as lost revenue, profits, data, goodwill, or the cost of substitute equipment, arising from any theory of liability or breach of warranty, whether the product is used for personal or commercial purposes. To the extent permitted by law, Rayderma’s total liability will not exceed the purchase price you paid for the product.

Remedies are limited to repair or replacement mentioned above. Refunds are not provided under this Warranty. For products that arrive damaged, or returns within the 60-day Trial Period, please see our Cancellation, Return, and Refund Policy.

Disclaimer of Other Warranties

Except as expressly stated in this Warranty, Rayderma disclaims all other express and implied warranties, including without limitation, merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Where such disclaimers are restricted, any implied warranties last only for the remainder of this Warranty.

Consumer Law Notice

This Warranty grants specific legal rights. You may also have other rights that vary by state, province, or country and that cannot be limited or disclaimed.

Contact

For questions or additional information, please contact our support team at service@rayderma.com and we will get back to you as soon as possible.

Customer service hours
Monday – Friday, 9:00 AM – 5:00 PM
We will endeavor to respond to your email within 24 hours.

Rayderma
30 N Gould St.
Sheridan, WY
USA 82801